Frequently Asked Questions

What can we help you with?

Look around or feel free to reach out at support@orchard.com
General

General

About Us

What is Orchard?
Who can work with Orchard?
Where does Orchard operate?
Is Orchard a home flipper or an iBuyer?
Do you have real estate agents?
Who is Orchard Title?

Home Valuation

How is my home sale estimate calculated?
How accurate are Orchard’s valuations?
Why do I need a home assessment?
What is Orchard’s guaranteed offer?
Who does the home assessment on my current home?
Is there a cost to complete the home assessment?

Our Programs

What programs does Orchard offer?
Which program is right for me?

Our Team

Who will I work with during my transaction?
Who are Orchard's Home Advisors and Listing Agents?
How does working with Orchard compare to working with a traditional agent?

Move First

Overview

What is the Move First program?
How is Move First different from a traditional home buying and selling process?
What are the benefits of buying and selling with Orchard?
Who can buy and sell with Orchard?
How much does it cost to use the Move First service?
How do I get started?

Buying

What are the benefits of buying with Orchard?
What types of homes can Orchard show me?
Can I work with Orchard if I want to buy a new construction home?
How does the buying process work?
How does Orchard let me buy before I sell?
What is Orchard's equity advance?
Am I responsible for two mortgage payments when I use Move First?
Do I have to buy a home from Orchard if I want to use the Move First program?
How does the mortgage process work for the home I am buying?
What happens if I don't find a home I want to buy?

Selling

What are the benefits of listing with Orchard?
What happens if I want to modify the listing price of my home?
What happens if my home does not sell within 120 days of listing?
How does the closing process work for my home sale?
What are my closing costs?

Concierge

What is the Concierge service?
What are the benefits of using the Concierge service?
What repairs or upgrades can I make with Concierge?
How much does it cost to use the Concierge service?

List with Orchard

Overview

What is the List with Orchard program?
How is selling with Orchard different from a traditional home sale process?
Who can use the List with Orchard program?
How much does it cost to use the List with Orchard service?
How do I get started?

Listing

What are the benefits of listing with Orchard?
What happens if I want to modify the listing price of my home?
What happens if my home does not sell within 120 days of listing?
How does the closing process work for my home sale?
What are my closing costs?

Concierge

What is the Concierge service?
What are the benefits of using the Concierge service?
What repairs or upgrades can I make with Concierge?
How much does it cost to use the Concierge service?

Guaranteed Offer

How does Orchard guarantee my home sale?
How does Orchard determine my guaranteed offer?
Am I required to sell my home to Orchard at the guaranteed offer amount?

Buy & List


What is the Buy & List service?
What are the benefits of using the Buy & List service?
Who can use the Buy & List service?
How much does it cost to use the Buy & List service?
How do I get started?
What are the benefits of buying with Orchard?
How does the buying process work?
What are the benefits of selling with Orchard?
How does the selling process work?
Is the Concierge service available for Buy & List?